WhatsApp, call, email or drop by. The front desk is open 8am to 8pm every day, and the emergency line never closes.
Book, ask a question or send us a photo of your pet. Answered by the team every day, 8am to 8pm.
+971 2 559 0453
Open WhatsApp →Talk to reception about appointments, the pet hotel, grooming or anything else — daily, 8am to 8pm.
+971 2 559 0453
Call now →Best for records, invoices, partnerships and anything that needs a paper trail. We reply within 24–48 hours.
admin@petpavilion.ae
Write to us → 24/7Something urgent, day or night? Skip the form and call the emergency line — it is answered every hour of every day.
+971 56 917 7147
Call emergency →Send a message
Fill this in and we'll open the conversation on WhatsApp or by email with your message ready to send.
Visit us
Clinic, hospital, pool, salon, hotel, daycare and shop — all in one building in Mussafah. Drop by for a tour, or message first and we'll have someone ready to show you around.
Pet Pavilion, Plot M35
Street 13, Mussafah Area
Abu Dhabi
Our door-to-door pet taxi brings your pet to us and home again — climate-controlled, with trained handlers. About the pet taxi
Quick answers
The questions the front desk hears most. If yours isn't here, just ask.
Yes. We keep numbers limited so every pet gets a low staff-to-pet ratio, so please book ahead — by WhatsApp, phone or email.
All of them — dogs and cats first and foremost, but also rabbits, birds and other small companions.
Dogs need to be at least 9 months old, fully vaccinated and sterilised to join daycare or stay at the pet hotel.
Absolutely, and there is no charge. Just bring the medication in its original packaging — please don’t pack it inside the food container.
Yes, please bring your pet’s usual food. We’ll ask whether they eat once or twice a day and how much, and keep to that routine.
Follow along
Pool days, new arrivals at the hotel, adoption events and the occasional very good dog.
Every photo was taken at Pet Pavilion in Mussafah — follow us for the daily ones.
Book a visit, ask a question or just say hi — the team answers on WhatsApp every day, 8am to 8pm.
Book on WhatsAppLaika can make mistakes — for anything urgent call +971 56 917 7147